Van Allen Apartments a Winner of 2020 Ellis Customer Experience Award

Posted by Marketing Sunrise on March 3rd, 2021

Van Allen Apartments was featured in an article in the Albany Times Union for being a winner of the 2020 Ellis Customer Experience Best in Class Award for Resident Surveys. This award recognizes the highest community performers for the Ellis Survey Program. It is presented to the top 10% of communities (out of more than 1 million surveyed apartment homes) based on results of resident surveys conducted across five touch points – lead conversion, move-in, maintenance, pre-renewal, and move out.

Van Allen has received glowing survey responses from many residents, including one resident who said, “Hands down the best apartment complex I’ve ever lived in, clean, quiet, and every staff member we have dealt with has always been courteous and professional. Keep doing what you do!! Outstanding!!”

The employees of Van Allen Apartments are dedicated to offering the best customer service to all residents and potential residents who visit the community. Congratulations to the Van Allen Apartments team for their excellent efforts of making the community feel like home.

Click the image below to read the full Times Union article and learn more about the award.

See what other residents are saying about the community:

  • “The apartments are clean and up to date. There are options for all types of interests. Fire-pits, grills, a pool, a decently stocked gym for its size, a great entertaining area in the clubhouse, in house washer/drier (huge win), and both carpet and hardwood style floors. Security for the apartments is also AMAZING. I love my video doorbell and fab key access.”
  • “My husband and I lived at Van Allen for 3 years and LOVED it. Our apartment was beautiful and in excellent condition, the are no breed restrictions, and is uncommon and amazing and is the reason we moved there to begin with because we planned to & did adopt our pit bull mix two years ago. All tenants we interacted with were super friendly and dog parks were kept in great shape. Alyssa is wonderful & Chris is the best maintenance guy ever. Could have not asked for a better apartment to call our home for three years.”
  • “I love coming home to my apartment and thankful to be living in such a beautiful and nice place. Friendly neighbors, pretty good privacy, and relatively quiet area is nice. Working a lot makes coming home a treat so I love that I’m excited to come home to a safe get away.”
  • “This apartment community has everything anyone could want or need- prime location, ample parking/garage amenities, pets are welcomed without any restrictions in their breed, type, weight, well-kept roads, street lighting, quietness being surrounded by woods, easy to find apartment buildings and access them, safety, family friendly living.”

For more information on Van Allen Apartments, click here.

Created 3/3/2021