Van Allen Apartments wins Ellis 4th Quarter “Best in Class” Customer Experience Award

Posted by sunrise255 on February 16th, 2024

Congratulations to our property management team at Van Allen Apartments in North Greenbush, NY! The Apartment community won an Ellis “Best in Class” Customer Experience Award! The awards rank highest-performing property management companies in customer experience and loyalty.

From the press release

Greenville, S.C., February 8, 2024 – Grace Hill, the innovator of talent and performance management solutions for commercial and multifamily real estate, today announced the winners of the 2024 Kingsley Excellence Awards and the 2023 Ellis Customer Experience Best in Class Award for Resident Surveys.

“The Kingsley Excellence and Ellis Customer Experience Awards are the gold standard for best-in-class performance in multifamily and commercial real estate. These awards recognize companies that consistently exceed industry standards and deliver an outstanding customer experience,” said Grace Hill’s CEO Kendall Pretzer. “Surveys are an excellent tool to gain actionable insight and benchmark change, and necessary for ongoing successful improvements in property performance, resident and tenant retention, and overall satisfaction.”

Van Allen Apartments is listed here:

The prestigious Ellis Customer Experience Best in Class Awards have been a staple in measuring resident satisfaction in multifamily for 10 years. The award is presented to the top 10% of communities based on results of resident surveys conducted across five touch points – lead conversion, move-in, maintenance, pre-renewal, and move-out.